Refund policy

All sales are final

Because many Carry Hope items are prepared or customized for each order, all sales are final. We do not accept returns or exchanges for changes of mind, sizing or color preference, or other customer selection errors.

Please review your shirt style, color, size, main design placement, optional Front Left Chest Design, tote selections, shipping address, and other order details carefully before completing checkout. Product images and design previews are visual guides. Actual print size, placement, and color may vary slightly because of garment sizing, screen settings, and the production process.

Defective, damaged, or incorrect items

If an item arrives defective, damaged, or different from what you ordered, contact us at ordercarryhope@gmail.com within 7 calendar days after delivery or pickup. Include your order number, a description of the issue, and clear photos of the item and packaging when applicable.

After reviewing the issue, Carry Hope will provide an appropriate correction, such as a replacement or refund. Do not discard or alter the item until we have responded with instructions. Carry Hope may request that an item be returned before a replacement or refund is issued; if the error is ours, we will provide return instructions at no cost to you.

Normal variations in garment dye, fabric texture, print color, and minor print placement are not considered defects.

Order changes and cancellations

You may request a change or cancellation within 24 hours after placing your order by emailing ordercarryhope@gmail.com with your order number. We will make reasonable efforts to accommodate the request, but a change is not confirmed until Carry Hope responds in writing.

After the 24-hour period, production may have begun and the order can no longer be changed or canceled. If we approve a timely cancellation, the refund will be returned to the original payment method. Your bank or card provider may require additional processing time.

Refund timing

Approved refunds are submitted to the original payment method. Shopify, your bank, or your card provider controls the time required for the credit to appear. Original shipping charges are not refundable unless the order was defective, damaged, or incorrect because of an error by Carry Hope.